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Excluded senders
Email addresses that should never get an AI draft — e.g. a booking platform's confirmation mailbox, or anyone else you know isn't a real customer reply. Enter a full address, or
@domain.com to exclude an entire domain (use this for relays like Expedia's, which send from a different random address every time). Takes effect on the next scan, no restart needed.Excluded recipients
Addresses that should never get an AI draft when a message was sent to them — for forwarded mail, e.g. a hotel's own reception inbox that forwards into this shared mailbox and must be replied to from that hotel's own account, not here. The sender varies each time, so use this instead of Excluded senders for that case. Enter a full address, or
@domain.com for a whole domain. Takes effect on the next scan, no restart needed.Compose
Write a brand-new email — not a reply to anything in the list. Ground it against a hotel's real knowledge base the same way replies are, then create it as a real Gmail draft to review and send yourself. Nothing here is ever sent automatically.